4 40. The fault reference is: F009373103. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. The connection is so poor at times samknows start to run a test. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. Those rules also require that companies are members of an approved. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Unplug all the ethernet cable connections from the Hub and just let it run - overnight is best Then in the morning just plug your PC laptop into the Hub directly and look at the overnight BQM and see if it has cleaned up. Email: enquiry@ombudsman-services. Having issues with broadband speed . Copy the text in the Direct Link box, beware, there may be more text than you can see. The download speeds available on Virgin Media are available to customers based on your speed package. Available with M50 broadband or faster. TiVo. Packet loss, slow speeds, dropping connection. Make a broadband speed complaint 5. on 13-01-2023 08:53. S. I also have a Hub4, but run in it Modem mode, with my own router. How to make a complaint via phone. 1 modem mode. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. I am on the 500MB package. This lasted until July. Here’s how much we’ll credit you for the following service issues: £9. Problems with broadband. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. Slow Speed - Intermittent Signal Issue. samknows/real speed to hub is showing <100mb. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. 168. Would not refund. Broadband speed statistics found those with speeds in excess of 1GB typically. V6. Sign in . Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. 5-1 mbps every day after 1pm for the last 2 weeks. You can use the Connect. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. Their 23% Resolve Complaints rating is a cause for concern. 400mb but via Ethernet it’s only around 100mb. Try dispute resolution. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. . Leading internet providers in Portsmouth are Plusnet, Virgin Media, and Sky Broadband. We have also checked to see what the situation is with regards the latency issues, and. This can see latency times become very slow (double or more vs the usual baseline). Intermittent connection. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Hi worsley, We hope you're well. The estimated fix date is: 03 NOV 2021 09:00. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance,. internet is throttled during the day. Other computers in the office are working OK. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Then comes the age old issue with Virgin Media, because the customer service is so bad and the staff so poorly trained, trying to get acknowledgement of a problem was impossible. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. The download speeds available on Virgin Media are available to customers based on your speed package. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router mode, I get. Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. If you have QoS on, turn it off and see if your speeds improve. net will test your connection. 3. I can upload the network levels and hopefully someone can help understand what exactly the problem is. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). My upload remains in the 25-30mbps range. louisg. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. Now speed has dropped from 1GB to 200Mb. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. 15 if we don’t turn up on the promised day of an. 9 out of 5, from 24,000 reviews: 2. We aim to resolve your complaint within 10. This is on WiFi but as a fibre engineer I have. VM evidently hope that by making complaining as slow and unproductive. on 03-10-2022 11:23. Speed test are averaging 300mb mark and carried out via ethernet connection. I have removed app from my iPad & re-installed it but still only getting 100mbs. 7 Mbps (mean 119. co. V6. Virgin Media invests more than £1 billion a year in its ultrafast network. When i do a speed test on testmy. Thursday. PlayStation 5 Low Download and Upload Speed. nhalks. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Speed test the service to a Router mode Hub (3/4/5) +. 1. This Code lets you know how to go about making a complaint and how to take it further if you need to. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. When I turn the WiFi pod on the speed drops to next to nothing. TV on the go. 8 comments. com speedtest. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. So I decided to cont. Apologies for the issues that you have been having with your speeds. 01 Mb upload on the 1Gig package. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. 2 Mbps and laptop 2. m. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. Go back to normal router mode as soon as the test is done. Have been with Virgin Media for several years. Options. . I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Before switching modem mode on I did a speedtest and had 111Mbps down, 9. check your power levels to make sure they are "in band" -. I’m experiencing slow speeds. VM Team are most likely going to request that you RESET the Hub 3. If you find that the broadband speed is slow, our broadband speed advice can help. do the same at the computer - check the computer is connected at 100 & not 10. Hi all, I have been getting terrible speed on my M50 connection since 12th September. 2nd image is the same UPD VPN just after I started a torrent client. 5 to 5Mbps -- but has. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Enter 192. 168. stevenjbarrett75@yahoo. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. Stream from Virgin Media. 2. Has been like this for at least over a week. The Financial Ombudsman Service Exchange Tower complaint. 60 to £33. 0. Also are you connecting via 2. At least 30Mbps download speeds in every room or £100 one-off credit. I have raised this twice. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. 22-04-2023 10:19 - edited 22-04-2023 10:20. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. Virgin Media support: Help, issues and complaints. Packet loss, slow speeds, dropping connection. Web: 0207 5203814. . So it seems it’s just over wi-if that the speed is incorrect & been using the Speedtest app. 8Mbps read. 28. 1 channel enabled for upstream. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. Yet online, the company is absolutely blasted for poor customer service, slow speeds. I would like to add only my download speed is affected. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. Around mid Novemeber 2022 I sent in a complaint regarding absolutely horrendous upload speeds. Very Slow Network speed. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. 9 times out of 10, this fixes the problem. I have a 200Mbps contract, currently my speed both upload and download is under 10. Broadband deals . Missed appointments. TiVo. If the speed is 10 check the cables are ok. My mobile network is way faster than my broadband. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. Also when I a. I have raised this twice. Once the test begins click on: Run full test to see all the stats. Date of experience: 14 November 2023. You are paying for 1Gbps to the HUB, shared between multiple devices concurrently. 1 router mode or 192. Contact BT Live Chat. 2 Mbps). For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Every device tested provides the same 150 mbs Ethernet connection. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. You’ve already got our fantastically fast broadband. That speeds recover as the day progresses could be that we. 9 40. Solved: Virgin media is changing the phone system so that the phone comes through the router. Discover Virgin Media. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile. Also one Up channel has dropped qam to 32 (should all be at 64). Check your broadband speed. . Virgin Media has a rating of 1. Re: O2 / Virgin Media Volt - Very slow speeds. £29. Downdetector, which tracks websites, showed more than. Reliability. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. In case anybody has forgotten, Virgin. Virgin Mobile. The top complaint among Virgin Media's customers was price increases, with 45 per cent. Working hard to help connect the nation, shop our offers and order online. Delayed repair following loss of service. Read advice on what to do if you think there are BT faults. Loose or damaged coax cables are the usual issue here. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. co. An interesting comparison was speed on mobile upstairs was 10. Google One. Black Friday has landed and with it, an unmissable offer. Stream from Virgin Media. This is then disrupted to the connected devices, so unless. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. ) We restarted the VM box for the Tv too. The best way to contact Virgin Media to cancel is over the phone. Service 53. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, [ [you may have the ri. Get broadband for £15 £30 £15 View DealHere’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). It looks like an LLD service with a tiny buffer and, hence, wait time. For example, randomly internet pages will not load. Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. . I replied that this didn't address my concerns, explained again including the outcome I wanted. Many of us in. Service 53. Raised a complaint on 03. Leave it off for about 10 seconds. I suspect Virgin is up to something. net as roughly 450mbps, broadbandspeedchecker. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. comTo make a virgin media complaint via phone call, please do the following. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. V6. This is a really an issue as we have two kids home schooling online and my wife and I are also on calls. The Financial Ombudsman Service Exchange Tower complaint. My latency is 11ms and packet loss is 0. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Any higher than 100ms will cause significant lag and make online games difficult to play. Yes, similar BQM for me and the main Belfast switch,. Comments. , and Saturday and Sunday, 8. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. A speedtest will show speeds of around 10mb randomly. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Virgin Media invests more than £1 billion a year in its ultrafast network. This speed is ideal for households with Gamers. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Hello, I did all instructions that placed on a list at virginmedia. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Once the test begins click on: Run full test to see all the stats. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. . 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Speed. Leave it off for about 10 seconds. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Just. Very slow upload speed. . We would like to show you a description here but the site won’t allow us. We advise using their services securely and reviewing complaints beforehand. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). First call 0800 561 0061 - use the automated service to see if there is a local service issue. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. info@financial-ombudsman. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Virgin Media Reviews, Complaints & Contacts | Complaints Board, Page 3. I have raised this twice. Post reboot tested at 4. I am on the 500MB package. . Customer complaints-23%: Trustscore: 4. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. Internet speed test results can help you find and address potential. Their 23% Resolve Complaints rating is a cause for concern. Ive been experiencing slow upload speeds of around 0. Reviewers complaining about Virgin Media most frequently mention customer service problems. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. 00 mbps, latency 115 and the download speed was 278 mbps. Overview. Speed. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. One of the most common complaints among Virgin Media users is slow internet speed. Top offers. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Etc. - 4752246 - 7 I successfully raised a complaint using the online form buried in My Virgin Media. tv and highlights errors in red. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. A speed test of my connection is 200Mbps download 20Mbps upload. Email. Black Friday sale ends on 27th November. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. 1 channels for upstream on their HUBs. I'm on Volt M500 Fibre Broadband since Feb 23. The I got an email in May saying my upload speed was being increased to 50Mbps. 11Mbps write, 0. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. Delayed repair following loss of service. (pretty decent VPN speeds I'm sure you'll agree) UPD 1. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. Hi all, We should have 350mb, which speed tests show we are routinely getting. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. New confirmed good cables are the same. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. I'm having issues with my broadband, where sometimes the connection is perfectly fine and getting the advertised download speeds, but then at other times I have very slow wifi or no WiFi connection at all in certain areas of the house. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. StarrTerry. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I have a Virgin Media hub. How to cancel your Virgin Media contract. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. I have reb. The previous broadband from Virgin media. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. No reboots or usage changes in that time. TV on the go. TV on the go. Please can someone check that my c. Options. Forum; Apps. The median download speed at 1pm was 80. Click on the “> Check router status” button. . Winner: Virgin Media offer the fastest widely available download speed of 1. TV. Legally I am due 50% of the advertised speed which was 200mbps. Also are you connecting via 2. Our network delivers the fastest widely-available broadband speeds to homes and businesses. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. Restart your equipment. Now make sure you’re enjoying your speeds to the max with these handy hints. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Phone. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. Slow internet speeds; Unreliable internet connection; Log waiting times for engineers Virgin Media complaints contacts. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. There’s a network fault in your area. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. The speed at 10Mb/s is curious, when the devices are connected login to the VM Hub and see if it is connected at 100Mb/s or 10Mb/s. V6. Tuning in. on 06-03-2023 17:44. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. I pay for the 350mbs package but last few speed tests have been around 130mbs. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. TalkTalk and Sky achieved scores of 54 per. 87% of all complaints have highlighted problems with the company's E-mail service. Help setting up equipment . M50: This comes with an average upload speed of 54Mbps. Occasionally I'll get 20 Mbps. Your wifi devices many not have the latest spec in them also. 1/9. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. 28. UPDATE 8:25am. Hi, This morning my broadband seems to have really slow upload speed, download seems normal. on 18-01-2022 11:45. BT and Virgin Media attracted the most complaints about pay-TV. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Thursday, July 13, 2023 12:47 PM. 4GHz or 5GHz. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. Speed. Simply test your broadband service, and if we find an issue we can help with a fix online. The slow performance will be due to this packet loss. Hi, for this past week I have been having very slow upload speed. Slow download, good upload speeds M350. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds. 33 Comments. on 06-06-2023 00:04. Overview. on 10-12-2021 13:39. Black Friday sale ends on 27th November. Hi everyone. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). - 4752246 - 7I have been trying for some time to follow Virgin Media's own complaints procedure but Virgin Media will not do so. I'm specifically looking at torrenting. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). org. How to restart your equipment properly. 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. Virgin Media ranks 43rd among Cable Television sites. Hi. Email Customer Services on . Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. Check out the do's and don'ts, in our Community FAQs. Rang and was told a new hub would be sent out to me and would arrive on 08. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. Upgrades & products. Rating: 2. 2 Mbps (at 1833 and 1835).